At Mreira, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.
Digital Products
Since all our products are delivered in a digital format, refunds and returns are handled as follows:
- Eligibility for Refunds:
- Refunds are only applicable in the following cases:
- The product was not delivered or accessible after purchase.
- The product is defective or corrupted.
- The product did not match the description on our website.
- Refunds are only applicable in the following cases:
- Non-Refundable Situations:
- Refunds are not issued for:
- Buyer’s remorse or change of mind.
- Products downloaded and used successfully.
- Issues caused by the user’s device or software.
- Refunds are not issued for:
How to Request a Refund
To initiate a refund request, follow these steps:
- Contact Us:
- Email us within 7 days of your purchase.
- Provide Details:
- Include the following in your email:
- Order confirmation number.
- A description of the issue.
- Screenshots or other supporting evidence, if applicable.
- Include the following in your email:
- Review Process:
- We will review your request within 3 business days and notify you of the outcome.
Resolution Options
If your refund request is approved, you may choose:
A credit toward another product on our website.
A full refund to your original payment method.